Effective Date: 22/05/2024

At ebiffy, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below for detailed information.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
• Return Period: You have 40 days from the date of purchase to return your item. After this period, unfortunately, we cannot offer you a refund or exchange.
• Non-Returnable Items: Some items are exempt from being returned, including but not limited to perishable goods, custom-made products, and items marked as final sale.

2. Refunds

• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.
• Partial Refunds: Partial refunds may be granted in certain situations, such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

3. Exchanges

• Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@ebiffy.com.
• Process: To initiate an exchange, contact us at contact@ebiffy.com to provide you the address.

4. Return Shipping

• Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Shipping Costs: If you receive a refund, the cost of return shipping will be deducted from your refund.
• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Late or Missing Refunds

• Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
• Bank Processing: Next, contact your bank. There is often some processing time before a refund is posted.
• Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at contact@ebiffy.com.

6. Gifts

• Gift Refunds: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• Non-Gift Refunds: If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send a refund to the gift giver, who will find out about your return.

7. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us at: contact@ebiffy.com

Thank you for shopping with ebiffy. We appreciate your business and are here to assist you with any concerns.